Ombudsman's Office » Ombudsman's Office

Ombudsman's Office

 

WE ARE:

  • Independent – we report directly to the superintendent and are not part of another department.

  • Impartial – we will not take sides in a dispute; we advocate for fairness and equity; we have no personal stake in the outcome.

  • Informal – communication with the Ombudsman's Office does not put the district on notice of a problem. It's a place to explore options and work towards resolution in an informal way.

  • Confidential – the identity of those who contact us is kept confidential, except for threats of imminent risk of serious harm. We provide a safe place for discussing concerns.

 

WHO WE SERVE

  • Parents/guardians (and prospective families)
  • Students
  • Community members
  • Employees
 
 

WHAT WE DO

  • Listen to and clarify concerns
  • Help visitors explore a range of solutions
  • Provide information about rights for dealing with concerns
  • Facilitate informal dispute resolution
  • Coach individuals on how to prepare for difficult conversations
 
 

WHAT OUR OFFICE DOES NOT DO

  • Take personnel action against school staff
  • Overturn student disciplinary decisions
  • Provide legal advice
  • Intervene when parties are involved in legal or administrative proceedings



ISSUES WE HANDLE

  • Bullying
  • Safety
  • Transportation
  • Attendance
  • Special education
 
 

WHEN TO CONTACT US

  • You're facing a problem you have not been able to resolve by speaking to the school principal and learning community
  • You don't know where to go for help
  • You're having trouble finding the information that you need
  • You have requests for information that go unanswered
  • Communication between the parent and school has broken down
 

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