School Nutrition Services » Roles and Responsibilities

Roles and Responsibilities

School Nutrition Services is responsible for operating school food service in Charlotte-Mecklenburg Schools. We are employed by the Board of Education. This department’s primary goal is to improve the future eating attitudes of this community by altering the eating habits of its students and adults of today.

School Nutrition Services is self-supporting. Money received from the federal government as part of the School Nutrition program helps keep prices down for the paying student. Any profit is put back into our program to provide higher quality food to our customers. We operate a $70 million operation.

School Nutrition provides healthy meals to more than 147,000 students and staff members in 170 schools each day. Each day 40,000 breakfasts and 94,000 lunches are served to children. This totals more than 24 million meals in a year. In addition, snacks are prepared for all After School Enrichment Programs. Catering for school-related functions and special events is also provided.

In essence, the School Nutrition program is a chain of over 18 restaurants operating within Mecklenburg County.

The School Nutrition Department provides approved menus designed by a menu committee, similar to the way the home office of a restaurant chain determines what its restaurants may serve. Menus are computer analyzed to assure they meet nutrition guidelines required to receive federal reimbursement for meals. Attention is given to provide food that appeals to students. Students with special diet needs are also accommodated at the breakfast and lunch meal with a licensed physician’s diet order.

While similarities exist between School Nutrition and restaurants, there are also important differences, such as profit and sales.

Restaurants exist by generating profit through sales, with customer service as a variable concern. School Nutrition is non-profit. It is through excellent service that operating costs are recovered.

The School Nutrition Department has 1,400 employees. Each committed to the single task of feeding children. The department consists of an executive director, assistant director, area supervisors, registered dietitians, administrative support staff, cafeteria managers and workers.

This unit collectively manages the operation of the following:

  • The USDA Federal Program that includes the Free and Reduced Meal Program and the USDA commodity-food program
  • Universal Free Breakfast program
  • The Nutrition Education program
  • The Community Eligibility Provision (CEP)
  • The Procurement program for Food and Equipment
  • Our Point-of-Sale Technology program
  • On-line Payment
  • The Staff Development Programs that enhance the professional skills of all Child Nutrition employees.
  • The Summer Food Service Program
  • School Nutrition Social Marketing & Wellness Program


The Administrative Support Team is responsible for interdepartmental communication. This staff processes meal applications and performs verification of meal applications. They also prepare food bids, place orders and arrange for food deliveries to cafeteria managers. This staff provides information needed for the many state and federal reports.

Area Supervisors are responsible for the overseeing of school cafeterias and their day to day operations.


Download the Area Supervisor Regions (PDF) Below:


In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. 


Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits.  Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.


To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992.  Submit your completed form or letter to USDA by:


(1)        mail: U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW

Washington, D.C. 20250-9410;


(2)        fax: (202) 690-7442; or


(3)        email:


This institution is an equal opportunity provider.


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